Have you ever been stuck in a long line waiting to get a movie ticket? If you are like me than you have. Last week Saturday I was at an AMC movie theater with my family. Upon entering we saw the dreaded long line. After waiting in line for a couple of minutes my father happened to notice something out of the corner of his eye. It was a little kiosk that you could purchase your movie tickets off of using a credit card. Whats more, there was no line for it. Thrilled our family hopped out of line, purchased our tickets, and made it to the movie on time.
This small addition to a large company is a great example of understanding and solving your customer’s problems. It can get crowded on the weekends in a movie theater and often times those lines build up. AMC addressed this issue and made an effort to change it with their new kiosk. This new addition will certainly leave customers even more satisfied, I know it did for me.